The following recent information may be useful in considering your organisation's exposure to risk, liability and regulatory intervention. 


Communication & Aged Care Quality & Safety

Forming the foundation of the eight new aged care quality standards is Standard 1 - Consumer dignity and choice. Consumer-centric care hinges on consumers being provided with access to information and to communicate their decisions.  Speech Pathology Australia has identified 95% of persons in aged care facilities have at least one communication impairment.  Under the new standards, aged care providers will be required to demonstrate that consumers with communication disabilities are provided with individualised communication access and inclusion strategies to indicate their choices within a consumer-centric care model.  Speech Pathology Australia has produced an informative video - 'Communication Matters'.


Royal Commission into Aged Care Quality & Safety - Interim Report

​On 31 October 2019, the interim report of the Royal Commission into Aged Care Quality and Safety was tabled in Federal Parliament.   The report found the aged care system does not deliver uniformly safe and quality care and has neglected the needs of Australia's older vulnerable citizens.


Quality in Aged Care Conference 27-28 August 2019 - Resources

On 27 and 28 August 2019, Redwand Consulting was a co-sponsor of the Quality in Aged Care Conference at The Westin, Sydney, where Criterion Conferences partnered with COTA and ACSA.  Here are our latest resources on:

*dignity of risk vs duty of care                   *decision making capacity                        *communication barriers

*safety management systems                     *governance, risk & compliance             *communication access & inclusion


Recommendations for Benchmarking Quality of Aged Care

On 24 April 2019, the Australian Work and Family Policy roundtable, a research network of 32 academics from 17 Australian universities and research institutions, released work, Care & Family Policies Election Benchmarks 2019 ahead of the federal election on 18 May.  The evidence-based report recommends the development of benchmarks that recognise the positive correlation between a robust regulatory and accountability framework and the improvement of the quality of care residents receive.

Last updated 2 August 2020