Last updated 2 April 2020

Communication Access and Inclusion

We recognise and promote accessibility and inclusion for people with communication disabilities.  We support organisations to promote meaningful interchanges between their staff and people with communication disabilities.

 

While people with communication disabilities are stakeholders in all industries, some industries, (e.g. aged care, health care, justice, emergency services) have increased responsibility to ensure clear and effective communication processes.  Organisations in such industries must be able to demonstrate they are meeting their obligations and mitigate any adverse consequences.  We assist organisations to fulfil their obligations to manage their responsibilities and associated risks.   

We do this by:

  • analysing and reviewing against best practice protocols and procedures

  • providing information, training and education to staff

  • consulting to community sectors, policy makers, accessibility committees

  • developing communication support networks.

Our team includes speech pathologists who have expertise in: ​

  • identifying communication disabilities and barriers to communication  (see our brochure)

  • communication optimisation

  • successive and inclusive strategies and resources

  • augmentative and alternative communication (AAC).

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We partner with people with communication difficulties.

See our brochures about

In the aged care sector 

 

As of 1 July 2019, the new Aged Care Quality Standards apply to all aged care services including residential aged care, home care, flexible care and services provided under the Commonwealth Home Support Program (CHSP).  

 

The foundation standard (Standard 1 - Consumer Dignity and Choice) requires organisations to effectively communicate information, taking into account health status, cognitive or sensory ability (hearing, seeing) and language.  Consumers are to be supported to exercise choice and independence.  This includes communicating their decisions.

 

Of those residents who receive care within aged care accommodation, 95% have at least one type of communication impairment.   This means that 95% of consumers in aged care accommodation have barriers to understanding their care options as described to them, and exercising their right to express their choices.  

 

We assist organisations to meet their obligations to people with communication impairments under the new standards, so that  consumers receive patient-centred care.

We offer:

  • organisational communication audits - including risk assessments​

  • the development, implementation and review of communication rights, access and inclusion programs, including

    • metrics

    • staff training and education

    • development of policies, protocols and practices

 

In the justice sector 

In the 2014 report, Equal Before the Law:  Towards Disability Justice Strategies,  the Australian Human Rights Commission (AHRC) identified a core set of principles and actions to address the barriers people with disabilities face in achieving equality before the law.  The report identified that:

  • communication is essential to personal autonomy and decision-making, and

  • securing effective and appropriate communication as a right should be the cornerstone of any Disability Justice Strategy.  


We provide training and education to staff from legal and justice sectors to increase equity before the law for people with communication disabilities, in accordance with Article 13 of the United Nations Convention on the Rights of Persons with Disabilities (CRPD).

 

We can support staff from:

  • police services

  • corrective services

  • courts

  • tribunals

  • law firms

  • support services

Our team includes speech pathologists and lawyers who have experience in applying human rights legislation.

We provide communication access and inclusion strategies that  support people with communication disabilities effectively communicate their knowledge, understanding, intentions and decisions in justice and legal situations.

Sectors 
Aged Care 
 
Health Care 
 
Justice 
 
Disability
 
Government
Finance/Banking
Retail
 
Not-for-Profit